DCT Feedback

[britta]

Hi all,

thought wanted to share this with you, I received today the Mail from DublincityTriathlon where they requested Feedback, so I did give Feedback .
Firstly I want to say I love DCT, I started my Triathlons with DCT so it will always have a special place in my Heart.
My problem is their Refund / Transfer policy,  this is after all a rather pricy Race ( nearly 60 Euro's for the Olympic Entry fee ) , on their Website it states,: 


May I give or sell my race number to someone else?

No. You must contact us for a refund. Refunds will only be accepted upto 1st July


John the Race Director replied already to my Mail , he said that they provide a Refund actually until 3 Weeks before the Race , which is much better than what hey state on the DCT Website.
Still I would love to see the next step where you can actually transfer your Entry to a fellow club Mate, maybe if you have received the Mail from DCT as well and want to provide Feedback , that's a good opportunity 

[ellenmurphy]

I 100% agree with you. Tri the Hook transferred an entry for me three days before race, which I really appreciated. DCT is superbly run race but wish they could be a lot more flexible on their refund/transfer policy

[helenhh]

Agree too Britta. I tried in vain to get a swap. The person who couldn't participate emailed the race director on 26th July already and received no response. I'm pretty sure he didn't get a refund here. It's just not good enough, particularly for a National Series event that sells out early so you could well be injured or have something unplanned come up.

I was very happy get a swap very easily for Two Provinces.

DCT's inflexibility has really put me off bothering with it.